Rachel, March 2023
I just wanted to send you a big "thank you" for the help and advice you guys gave me recently! I am extremely appreciative of your willingness to help me out.
Despite being a complete newbie to working with isomalt, my cake design idea had been built upon the idea of your isomalt transfers! While my cakes are by no means "professional" (I am not a 'cake maker' by trade), your assistance and recommendations are greatly appreciated, and I just felt I needed to express my appreciation for your patience and expertise . Thanks again!❤
Chris, March 2023
Hi all. I just wanted to thank you for phenomenal service yesterday. I placed my order online on Monday, and I was blown away that I received it today! I live in Goulburn as you know where our supplies are limited. I don’t do a lot of cakes these days but when I do I can never find what I need here. Ive been to your shop at Majura Park many times before, and have purchased many items in the past 12 years, but to know that I have Latorta as an option with such fast online action gives me peace of mind. Thank you again, I can honestly say ive never received anything that fast from a supplies store online before. Cheers and all the best. 😊
Amber-lese, October 2021
Sending you all this message with a lot of love. I just wanted to send a message to say a very BIG thank you. I am truly grateful for everything you do big and small.
Without your continuous support during the last few weeks, I would have not been able to process any of my orders.
I opened my business just before we went into lockdown. To be frank, I didn’t think, I would be even slightly successful. Much to my surprise, I was and wasn’t prepared at ALL and as you all have probably figured out I’m slightly unorganized as my main focus is my 4 kiddies. It was because of LATORTA and the beautiful staff that I was able to keep my head afloat and not be a complete flop. For this I will always be forever grateful for you all.
You are all truly amazing people with incredibly beautiful, kind hearts. You all are people who always care, not only for your store, the products and me as a customer but also the kids. The first time a staff member asked me how my children were I was absolutely blown away. So thank you so much. I do most certainly appreciate you all more than you will ever realise.
I bought two bags of Manildra flour from you a few weeks back. I just wanted to tell you that it is making fabulous bread, as good as any I have ever baked (in nearly 50 years of baking our own bread). So many thanks. Needless to say, we'll be back!
I just wanted to thank you for all your help in regards to the wedding cakes! That Lemon Coconut (naked) cake with a simple buttercream was without doubt absolutely sensational !!!!!!
Just wanted to send a quick thank you to the lady who served me Thursday. Your excellent customer service and knowledge helped me make my first fondant rainbow.
Thank you for your valuable advice. It is always spot on and helps me so much.
Just want to thank Jasmina for all of her help when I came in frazzled on Satuday with the 21st! Thank God you guys have frozen cakes on the ready for unorganised bakers like myself haha!
Ali - June 2020
I just wanted to say thank you so much to Boz who helped me yesterday morning with my ninjago dilemma. The edible images look fantastic and I have one happy 7 year old today!
Caity - April 2020
Half an hour before closing (on a public holiday) and the day before my son’s birthday I realised I had purchase black fondant not white. I called Latorta they did an order over the phone and dropped it to my house that night. AMAZING service and the products were great too. Thank you!
Repeat Customer - April 2020
I'm back to buy some more (Healthy Baker) White Bread Mix - it is awesome. Much better than my usual supermarket brand, hands down!
Returning Customer - April 2020
I used the (Manildra) Strong Bakers Flour to make some bread last night. It was my best loaf ever. This is now my favourite flour.
Rachel - April 2020
The girls here are so so helpful, so welcoming and willing to give you advice, interested in what your doing and give you the time of day. I was shopping at all 3 cake shops in Canberra and now I will only shop at Latorta. If I ever need something they’ll get it in for me and they call me when it has come in or give me ideas on another option.. They are by far the most amazing ladies I have met!
Linda - April 2020
Found a shop, in Canberra, that had Rye flour and delivers! Put in the order yesterday morning before 9, not expecting it at all till sometime this week, only to have Latorta deliver it to me that evening! Thank you soo much for the very fast delivery, it was very unexpected in a positive way
Angel - April 2020
Ordered some fondant on Saturday afternoon at about 3.30pm. Order received on my doorstep at 5pm - fantastic service! So quick at the end of the day. Wasn't expecting it to arrive until Tuesday. 🙂
Tina - April 2020
Great service and they had exactly what I was after, something that I hadn’t been able to find in near on three weeks in these crazy crazy times. Thank you 😊
Roger - April 2020
I second Latorta. I went there to get yeast. Whilst there, I discovered a wonderful bake shop that I didn't know existed. Can't wait for this virus thing to be over so I can spend more time exploring and shopping at their shop!
Thanks Angela for introducing me to your fine store!
Lee - April 2020
Brilliant service, and same day delivery! Thanks for saving Easter while we adhere to social distancing measures. 😃
Amanda - April 2020
Hello, I just wanted to say thank you! I couldn't believe that my order was delivered same afternoon! The service was fantastic and greatly appreciated! Family very happy that we won't be running out of bread any time soon. 😊
Monica - April 2020
I am a Canberra local and early last month I came to your store to buy some cake tins and cookie cutters to take with me to a work charity for Vietnamese women who are victims of domestic violence. I bought over $100 of products and when I explained it was for a charity, I was given a generous discount ..... We are in lockdown here in Hanoi but are still learning and cooking albeit in a kitchen with no running hot water. We’re still so much better off in Australia. Thank you again for your kind gesture.
Fiona - January 2020
The staff are delightful, helpful and patient. They encourage and make it achievable. Thank you
Nerys - January 2020
I have to say that you guys went way above and beyond the call of duty in taking on the job (unasked!) of finding a good dairy-free recipe to use for the cupcake class. Thank you! It really is wonderful that my daughter could eat what she decorated without having to pay for it with a sore tummy. And yes, it really did taste good. My daughter was thrilled with her cupcakes and would love to do another of your courses. I also appreciated the staff taking the time to answer my questions from a previous course that my eldest daughter had done and giving me ideas on what I could do that would work - much appreciated. We will be back.
Trish - October 2019
The staff at Latorta are always very helpful and obliging. The cake courses are amazing and informative, I have learnt so much and feel confident to try the various techniques.
Mehri - October 2019
A wonderful treasure trove of all things baking! A great selection of cake tins, rounds, sprinkles and cake toppers! If you can’t find it here, you probably don’t need it
Sam - October 2019
Every time I go in I get greeted by happy helpful and very knowledgeable staff. They go out of there way to help me. I'm a beginner baker and they make me feel confident.
Sue - September 2019
Latorta is awesome! massive range of cake needs and the staff are super helpful and full of tricks and tips!
Julianne - September 2019
The staff are always so friendly and never have me feeling silly even asking all of my questions. They stock everything you could ever possibly need. Amazing staff, awesome stuff and I always walk out smiling.
Penny - August 2019
Great staff ,excellent knowledge, always more then helpful and very easy to talk to.
Paula - July 2019
Visited the Majura Park store last Thursday & staff member was extremely helpful with not only products available but also tips with using different moulds to help get the look I was after for my cake. Thank you.